Refund and Returns Policy

Effective Date: March 2,2026

Thank you for choosing KeyVA (https://keyva.top/) for your virtual assistant and business support solutions. We strive to provide exceptional service, and this policy outlines how refunds and returns are handled for services purchased through our site.

Services Overview

KeyVA offers a range of professional virtual services including (but not limited to):

  • Virtual Assistant Support
  • Customer Support Services
  • Data Entry & Management
  • Content Writing
  • Graphic Design
  • Administrative & Technical Support
  • Other Remote Business Services

Because our offerings are digital and service-based, the standard product return rules for physical goods do not apply.

Refund Eligibility

Refunds are considered on a case-by-case basis and only in situations where:

  • The service was clearly not delivered as described
  • The agreed-upon scope of work was not met
  • You contacted us within 14 days of service delivery with clear documentation supporting your request

To request a refund, you must:

  • Provide your service order or invoice number
  • Attach evidence (screenshots, descriptions of issues, correspondence) showing the service was not delivered as promised

Submit refund requests to:
📧 bethelcore25@gmail.com

Refund Process

  • Once your refund request is received, our team will review it within 5–7 business days.
  • We may request additional information to clarify the issue.
  • If approved, refunds will be issued to the original method of payment within 7–14 business days.

Note: Some financial institutions may require additional processing time before a refund appears in your account.

Non-Refundable Situations

Refunds will not be issued for:

  • Services already completed and delivered per the agreed scope
  • Partial use of a service or deliverables already accessed
  • Change of mind after delivery or project commencement
  • Improvements or revisions that were properly communicated and completed
  • Services cancelled after work has begun

Service Revisions and Satisfaction Guarantee

KeyVA is committed to your satisfaction.
If a deliverable does not meet your expectations but is within the original scope, you may request a reasonable number of revisions at no additional cost.
Details of revision limits, if applicable, will be outlined in your service agreement.

Cancellations

• Service cancellations must be requested in writing to bethelcore25@gmail.com prior to work commencement.

• Once work has begun, cancellation may not qualify for refund.

Disputes

If you and KeyVA cannot resolve a refund issue, you may request escalation to a senior support manager for final review.

Contact Us

For questions about refunds or this policy, please contact:

📧 bethelcore25@gmail.com
🌐 https://keyva.top/

Policy Amendments

KeyVA reserves the right to update this policy at any time. The latest version will always be available on our website.

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